The workshop and after-sales
Repair tracking and after-sales, without the phone calls
The customer knows where their device is without calling you. And when it comes back, the after-sales return finds the original repair, its warranty and its parts.
14-day free trial, no credit card, no commitment.
What Fixara does
- A tracking page per repair, by link or QR code, with no account for the customer.
- Two automatic e-mails: device checked in, device ready.
- Warranty set when taking payment and printed on the invoice.
- After-sales return opened from the ticket, linked to the original repair.
Included in
Plan Workshop€19 a month
The “device ready” text message is paid, in prepaid packs, where available in your country.
What Fixara does not do
- No text message goes out by itself: it is sent with one click.
The customer follows the repair on their own
At check-in, the customer receives an e-mail with the drop-off receipt and a tracking link. The page shows the stages already done, and the arrival date of the part when one is ordered. When the device is ready, a second e-mail goes out by itself.
After-sales without searching
A device that comes back opens an after-sales return from its ticket. The new ticket is linked to the old one: the warranty, the parts fitted and the invoices are one click away.
Frequently asked questions
Does the customer need an account?
No. They follow the repair with a link or a QR code, without signing up.
Are text messages included?
No: they are recharged in prepaid packs, and they do not expire. Sending depends on your country.
What does the customer see on the tracking page?
The stages done, the arrival date of the part when one is ordered, and when the device is ready. Never your internal notes.
How do I open an after-sales return?
From the ticket of the original repair: the return is linked to it, with the warranty and the parts fitted.
Is the warranty on the invoice?
Yes: its length is set when taking payment and printed on the invoice the customer keeps.
How to do it, step by step
Everything else is in the same software
The workshop, the till, the stock, the customers, the invoices and your website: one single app, in the browser. See all features.